Frequently Asked Questions

Frequently Asked Questions

Have any support questions about your LeakSmart product? See some frequently asked questions below.

Snap

Can I test to see if my Snap Valve Controller is working?

Yes, there are a couple different ways to test your valve, (however prior to doing this you will need to make sure you have calibrated your Snap Valve Controller to your valve. Prior to calibration, make sure you have attached your Snap Control Valve to your valve). First, you can press the open and close button on the top of the Snap. Second, you can tap the open and close toggle switch in the LeakSmart app. Lastly, you can pick the sensor up and flip it over and place a damp cloth on the sensor to simulate a leak. If the sensor starts to beep, the valve closes and notifies you, it is working.

Can I use an extension cord for my Snap?

Yes. But we recommend using LeakSmart low voltage extension cords. Call Customer Service at 855-532-5768 to purchase one.

Can I use my Snap outdoors?

No, Snap Valve Controllers can only be installed indoors. If you have an outdoor water main our Cut-in Valve can be installed with our outdoor enclosure.

How do I attach my Snap to my valve?

First you have to identify which valve you have, whether it’s a ball valve or a gate valve. See step 1 in the Snap Valve Controller instruction manuals

How do I calibrate my snap?

Once the Snap Valve Controller is attached to your valve and supply pipe, press and hold down the open and close buttons for 10 seconds and then release. Your Snap Valve Controller will begin calibrating and will open/close three times.

How do I delete my Snap?

Press and hold the sync button for 10 seconds then release.

How do I find my main water valve?

Your main valve is typically located after your municipal water meter.

How do I know what adapter to use for snap?

In the Snap Valve Controller packaging, there is a ball valve adapter. If you have identified your valve as a gate valve, we offer a gate valve service kit to adapt to a gate valve. Call customer service at 855-532-5768.

How do I know what type of water valve I have?

How do I manually shut off my valve?

You will need to pull up the quick release lever (see step 8 in manual for reference) to access your valve. For gate valve adapter, remove adapter from Snap Valve Controller body and manually place on top of gate valve stem to drive open/close.

How do I pair my Snap?

You will have to download the LeakSmart app from the Apple App Store or Google Play or compatible Works With LeakSmart smart home platform. Your LeakSmart Hub will need to be setup/activated first before you can pair the LeakSmart Snap. The LeakSmart Snap can be paired but will not open/close until the Snap Valve Controller has been calibrated.

How do I replace my batteries in my Snap?

You will need to open the battery compartment and remove the battery block. Once the batteries are installed, place the battery block back into the compartment.

How is the Snap Valve controller powered?

The valve is powered through a 9V DC Wall Adaptor with (4) AA batteries as temporary power backup in case of power outage.

I paired my Snap but it’s not opening/closing?

You will need to make sure you calibrate your Snap Valve Controller to your valve. Once calibration is complete, you will be able to open/close your valve from the app or manually.

My Snap is losing communication?

First you will want to check the signal strength of your Snap Valve Controller. If you have 1-2 RSSI bars, you might want to consider a range extender or move the LeakSmart Hub to a more central location in your home to accommodate all your devices to get better coverage.

My Snap isn’t calibrating correctly?

You will need to remove the Snap Valve Controller and reposition the Snap Valve Controller to the supply pipe and valve. Reference step 8 in instruction manual for more details.

My Snap isn’t operating correctly?
  1. You will want to verify that you have calibrated your Snap Valve Controller to your valve.
  2. The Snap Valve Controller may need to be reset or recalibrated.

 

My Snap seems loose on the pipe?
  1. You will want to make sure you have tightened the Snap Valve Controller to the supply pipe with the t-handle with sufficient force to limit movement. If the Snap still seems loose, you will want to remove and reposition the Snap Valve Controller to the supply pipe and valve.
  2. It could be that your U-bracket is slipping out of position within the Snap Valve Controller body. Take out the U-bracket and flip it around and reposition the Snap Valve Controller to the supply pipe and valve and tighten the t-handle.
My Snap Valve Controller calibration failed.

You will need to remove the Snap Valve Controller and reposition the Snap Valve Controller to the supply pipe and valve. Reference step 5 in instruction manual for more details.

My Snap Valve Controller isn’t calibrating.

Make sure your Snap Valve Controller is plugged into the nearest 110 volt outlet using the Snap Valve Controller AC power cord. The Snap valve controller will not calibrate on battery power alone.

What orientations can I install the Snap?

The Snap Valve Controller can be installed vertically or horizontally. Not recommended for installation upside down

Why do I have to turn my valve on/off by hand before installation?

You want to check to make sure your valve is able to be turned by hand first. If your valve takes an excessive amount of force to open/close the valve by hand, the valve may be too worn for the Snap Valve Controller to operate correctly. We strongly recommend calling a plumber to have your valve replaced if you cannot open it manually by hand.


Protect by LeakSmart with Flow Analytics

Can I plug the flow meter component into an existing Protect by LeakSmart Shut-off valve (formally called the LeakSmart Cut-in Valve)?

No, the flow meter component can only be used with the Protect by LeakSmart with Flow valve. Use the valve included with the flow meter in the Protect by LeakSmart with Flow kit. You will need to replace the old LeakSmart Cut-in valve with the new valve in the kit.

Can the flow meter be installed on either side of the valve?

No. The flow meter component should be installed downstream from the valve. Refer to the Protect by LeakSmart with Flow user manual for detailed information on installation.

Can the Protect by LeakSmart with Flow be installed outdoors?

Yes, when installed inside the LeakSmart Outdoor Enclosure box.

Does the Protect by LeakSmart with Flow measure water temperature?

Not water temperature, but all LeakSmart sensors measure ambient temperature in their location. Tap a sensor from the app home screen to view the current temperature and set min/max alerts to be notified when temp is out of range in that area. Each sensor can have unique temp limits.

How can I adjust my weekly and/or monthly usage limits?

Currently, the weekly and monthly usage limits are automatically adjusted based on how you set your daily limit. The weekly and monthly fields cannot be edited directly.

How can I setup my water usage alerts?

There are two places in the app used to manage your water usage alerts: the Usage Limit page and the Alerts page. To set your daily usage limit: Open your LeakSmart app. Tap your Valve. Tap “Usage Limit”.  Tap in the “Daily Limit” field and set your limit. Note: “Daily Limit” is the only editable field on this page. The Weekly and Monthly limits will auto-calculate based on your daily limit. You will be alerted when you reach above 75% of your usage limits and then again at above 90%. The Alerts page is used to enable/disable alerts and add alert contacts. Tap “Alerts” from the bottom of the LeakSmart app home page to access the Alerts page.

How frequently does my usage statistical data update in my app?

Statistical data is reported to the app every hour.

What sizes are available for the Protect by LeakSmart with Flow kit?

The Protect by LeakSmart with Flow kit is currently available in 3/4” and 1” sizes.

What value should I use for my daily usage limit?

We recommend observing your daily usage for a typical day to benchmark a standard daily usage number for you home and lifestyle. If you are looking to maintain your typical usage, set your daily limit slightly above the 75% notification threshold. If your goal is to reduce water usage, set your daily limit equal to or below your observed standard to receive notifications when you are nearing that limit.

Where can I view my current water flow rate?

Open your LeakSmart app. Tap your Valve. Tap “Current Flow Rate”. Allow up to 10 seconds for the live flow data to sync with the app and appear on the screen.

Where can I view my historical water usage?

Open your LeakSmart app. Tap your Valve. Tap “Usage Statistics”. The top section displays your usage compared to your limits. The bottom bar graph displays detailed usage over your selected time period. Simply tap on the individual segments of the bar graph at the bottom to view precise values. You may also pinch in/out to zoom on the bar graph.


Protect by LeakSmart Shut-Off Valve

Can I test the valve to make sure it’s working?

Yes, there are a couple different ways to test your valve. First, you can press the open and close button on the front of the valve. Second, you can tap the open and close toggle switch in the LeakSmart app. Lastly, you can pick the sensor up and flip it over and place a damp cloth on the sensor to simulate a leak and the valve will shut automatically if it is set on protect mode.

Do I need to manually reset my LeakSmart Valve after it shuts off my main water supply?

You can use the manual open/close buttons on the valve or open/close through the LeakSmart App. You need to make sure that the leak has been resolved (sensor(s) not actively being triggered) before the valve can be manually reopened.

How do I delete a valve?

Press the center button 5 times rapidly and the valve will delete from your system.

How do I know my valve is connected?

Track the connection status of the valve through the LeakSmart App (iOS/Android), which will tell you when the valve is connected. When the valve loses connection, the user will be notified through the App or via configurable SMS/email alerts.

How do I pair my valve?

To pair your valve, tap the “Add Device” button on the home screen and follow the instructions.

How is LeakSmart valve powered?

The valve is powered through a 9V DC Wall Adaptor with (4) AA batteries as temporary power backup in case of power outage.

My main water valve is outside. Can the LeakSmart Valve be installed outside?

Yes, the Cut-in valve can be installed outdoor, but you need to have the outdoor enclosure box is required for outdoor installation.

What orientations can I install my valve?

The Cut-in valve can be installed vertically or horizontally. Not recommended for installation upside down


Sensors

Can a LeakSmart sensor be reused after they have detected a leak?

The battery compartment of the LeakSmart sensor is waterproof and designed to be reused after detecting a leak.

Can I test the sensor to make sure it’s working?

Through the LeakSmart App, the user can test a paired sensor with “Identify Mode” on the individual sensor’s details page. After pressing the “Identify” button, the paired sensor will beep for 15 seconds, letting the user know it is working properly. You can also trigger a leak on that sensor to see that it is working properly.

Can the sensors also monitor temperature?

Yes, the sensor includes a temperature sensor, but it is not activated when paired with the LeakSmart Hub. The temperature sensing functionality is only available with Wink.

How are the LeakSmart sensors powered?

The sensors are powered with (3) AAA batteries that are included with purchase.

How do I add another sensor?

To add a sensor to your system, press the “Add Device” button on the home screen of the LeakSmart app and follow the instructions.

How do I delete a sensor?

Delete it from the app- go into the sensors page and press delete sensor. Hold the rest button underneath the battery door for 10 seconds.

How do I know my sensor is connected?

Track the connection status of the sensors through the LeakSmart App (iOS/Android), which will tell you how many sensors are connected. When a sensor loses connection, the user will be notified through the App or via configurable SMS/email alerts.

How do I pair my sensor?

To pair your sensor, tap the “Add Device” button on the home screen and follow the instructions.

How long do the batteries last?

Sensor batteries currently lasts 12 to 14 months. We have low battery emails and SMS notifications when it is time to change the batteries.

How many sensors can I hook up?

The Leaksmart Hub 3.0 is capable of pairing to 32 LeakSmart devices. Those 32 devices can include one LeakSmart Smart Home Valve, two LeakSmart Smart Home Zigbee Range Extenders and the remaining devices being LeakSmart Smart Home Water Sensors.If you do not connect 1 – 2 range extenders then you can connect 1 – 2 additional water sensors.

How many sensors do I need?

The number of LeakSmart Water Sensors needed varies depending on the size of your home and the areas in your home that you want to monitor and protect. The LeakSmart Smart Home Hub 3.0 can support up to 32 total devices (e.g. 1 valve, up to 2 range extenders and the remainding being sensors).

How should I place my sensor?

Place the sensor with the battery door facing down. We recommend locations around the home that are susceptible to water leaks (e.g. water heater, toilet, etc.).

For low profile appliances or other hard-to-reach places, we recommend purchasing our SensXtend accessories which include a 4 ft Rope Sensor that can fit in tight spaces.

My sensor discovered a leak. What do I do?

After you take care of the leak, simply dry off your sensor and place in the same location. The sensor will immediately begin monitoring and reporting to you again.

What do the lights and beeps on my sensor indicate?
  1. 3 seconds after powering on the sensor, the sensor will blink rapidly indicating that it is ready to pair. When the sensor pairs to the hub, there will be 5 longer blinks of the LED along with 3 quick beeps.
  2. A low battery warning is indicated by a quick beep every two minutes
What happens when water comes into contact with the LeakSmart Sensor?

When water comes in contact with the two pins on the underside of the LeakSmart Smart Home Water Sensor, the sensor issues an audible warning while signaling the LeakSmart Smart Home Valve to close (if in “Protect” mode) and /or send an alert to the user.

What if I want to move the location of a sensor?

After moving the LeakSmart Smart Home Water Sensor to the new location, trigger a leak in the new location to confirm that it is working. The water sensor can be renamed in the LeakSmart App to reflect its new location.

Where do I place the sensors?

We recommend placing LeakSmart Smart home Water Sensors behind the toilet, under sinks, next to washing machines and water heaters, or anywhere water leaks are susceptible.

For low profile appliances or other hard-to-reach places, we recommend purchasing our SensXtend accessories which include a 4 ft Rope Sensor that can fit in tight spaces.

SensXtend by LeakSmart

Can the Rope Sensors be daisy-chained together?

Yes, additional Rope Sensors can be added up to 100’ per line and since there are three lines, that means you can have up to 300’ total if needed!

How do you install the SensXtend Sensor Dock?

The Sensor Dock comes with a variety of hardware for hanging it on a wall, inside a cabinet or the side of your appliance. With the included screws/wall anchors, adhesive strip or adhesive magnet, there’s a mounting solution to suit your needs. Review the user’s manual for instructions on how to utilize each option.

How does the Rope Sensor work?

When the Rope Sensor detects a leak, it sends a signal through the Sensor Dock which communicates the leak to the Water Sensor. The Sensor then sends a signal to the hub and the hub notifies the valve to shut the water off. When connecting the Sensor to the Sensor Dock, be sure to align the gold pins on the Sensor to the pins on the Sensor Dock.

Is the Rope Sensor reusable after it gets wet?

Yes, simply dry the water off of the Rope Sensor and it’s ready to go again.

One of My Rope Sensors detected a leak. How can I tell which rope is setting off the sensor?

One by one, unplug each Rope Sensor from the Sensor Dock. When the alarm from the Sensor stops going off, then you’ve found the Rope Sensor that has detected the leak.

What is SensXtend?

SensXtend is an innovative array of accessories that can extend the reach of the LeakSmart Water Sensor. When you place the LeakSmart Water Sensor in the SensXtend Sensor Dock and connect the SensXtend Rope Sensor you can triple the coverage capability of your sensor. LeakSmart’s patented SensXtend dock with Tri-port Technology™ offers three separate rope extensions, tripling the coverage across your kitchen, basement, bathroom—or anywhere in your home you need leak detection coverage. The option of three ropes in three different directions covers more surface area providing the most flexible and versatile system for protecting your home from water damage.

What is the Extension Cable and what should I use it for?

The Extension Cable is just that – a cable that has been included to extend the reach of the Rope Sensor. The Extension Cable does not sense water so it can be used along walls or under cabinets where leak detection isn’t needed. Let’s say you mount your SensXtend Sensor Dock on the wall next to your refrigerator. You can use the Extension Cable along the wall so you can maximize the leak detection of the entire Rope Sensor under the refrigerator.

Which one is the Extension Cable and which one is the Rope Sensor?

The Extension Cable is the plain white cable and the Rope Sensor is the black and white twisted cable.

Will my existing LeakSmart Sensor work with the SensXtend accessories or do I have to purchase a new one?

Any existing LeakSmart Sensor will fit into and work with the SensXtend Dock, Rope Sensor and Extension Cable.


Hub 3.0

Are my batteries pre-installed in my hub 3.0?

Yes, the LeakSmart Hub comes pre-installed with a self-charging lithium 18350 Lion battery.

Can I place my hub 3.0 anywhere in my home?

Yes, we recommend you centrally locate the LeakSmart Hub in your home to optimize coverage of all devices.

During the Setup Process my Hub 3.0 is not showing up in my Wi-Fi network list.

Press and hold the Wi-Fi button on the hub for 10 seconds until it turns red, then power cycle your Hub using your power switch, and then check your network again. If the LeakSmart Smart Home Hub still does not appear on the Wi-Fi network list, reset the LeakSmart Hub.

How Do I delete my hub 3.0?

Go into the settings page of your LeakSmart app and tap the “Delete Hub” button.

How do I know that my hub 3.0 is connected?

Track the connection status of the hub through the LeakSmart App (iOS/Android, which will walk you through the hub activation process. The App’s home screen banner will read “System Ok” once the hub has successfully activated. If the hub loses connection, the user will be notified through the App or via configurable SMS/email alerts.

How do I reset my hub 3.0?

Resetting the hub will wipe out all your devices – including the hub. To reset your hub, press and Hold the pinhole reset for 15 seconds or until the LED light turns purple.

My hub is offline. What should I do?

At times, the hub can go offline due to signal interference within the home. Simply sliding the power switch on the back of the hub to the off position and then on again should typically fix the issue and put the hub back online. If your hub falls offline frequently, try moving it to a new location. Placing the hub near routers, other hubs or other signal emitting devices like microwaves can sometimes cause interference issues and cause the hub to fall offline.

My LeakSmart Hub 3.0 isn’t activating.
  1. Make sure the LeakSmart Hub is plugged in with the supplied AC power cord.
  2. Hub will not activate on battery power alone.
What do the lights on my hub 3.0 indicate?

What is the expected life of my Hub 3.0 battery life when running on battery back-up?

Up to 5 hours.


APP

How do I change my password?

To change your password, tap the “Settings” button on the home screen of the LeakSmart app. Then tap the “Change Password” button and fill in the fields. Or if logged out, tap on forgot password.

How do I create a LeakSmart account?

Download the most recent LeakSmart App from the iOS App/Android Play store. Make sure that your smart device meets the minimum requirements for iOS/Android version and device support.

How do I delete a Contact?

Swipe all the way left on the contact and it will delete from your contact list.

How do I know my hub has been activated?

Register the hub through the LeakSmart App on your iOS/Android device. Once you create your account, follow the directions in the App. The hub has been successfully activated once the status bar at the top of the App home screen reads “System Ok.”

How do I see more info about my sensor?

Click on a specific sensor to see if its details page. From this additional page, the user can rename, identify a sensor to verify connection, set temperature limits and temperature alerts and toggle between protect or detect-only modes.

How do you add contacts?

In your App go to the alerts tab and click Add Contacts- It will prompt you to fill out a name, email, and phone number. Toggle the alert to on.

There are two LeakSmart Apps in the App Store/ Google Play Store- Which do I use?

If you have the hub 3.0 you will use the white and blue LeakSmart App. And if you have the hub 2.0 you will use the black and white LeakSmart Classic App.

What alerts will I receive?

Email and SMS notifications (standard messaging rates apply). Go to the “Alerts” page of the LeakSmart App to add additional emergency contacts, enable SMS, and other notification options.

What is the different between “Protect” and “Detect only”?

“Protect” means that if a sensors detects a leak it will signal to automatically shut-off your water supply. “Detect Only” means that if a sensor detects a leak, it will notify your phone, but will not shut off your water supply automatically.


Range Extender

How can I delete the Range Extender from my system?

You can simply unplug the Range Extender from the outlet if the Range Extender is no longer needed.  If it is necessary to clear the Range Extender from your system, you will need to reset the system Hub   and pair the Shut-off Valve and Sensors to the Hub (without the Range Extender) again.

How do I adjust the signal strength of my devices with the range extender?

Once a Sensor or Shut-off Valve starts communicating through the Range Extender, the signal strength of either of these devices will increase, which can be seen by finding the device’s blue signal bar reading in the LeakSmart app. If the bar reading does not improve after you install the Range Extender you will need to perform a power cycle by removing the middle battery from the battery chamber and replacing it.  see the troubleshooting options throughout these FAQs.

Once the Range Extender is successfully paired to your LeakSmart system, moving the Range Extender closer or further from the Hub will also adjust the signal strength.

To ensure the Sensor is working properly with the Range Extender, trigger a leak by applying a wet cloth to the 2 prongs on the bottom of the Sensor.

How do I know if my Sensor is now working with the Range Extender?

You will know if your Sensor is working with the Range Extender by seeing an increase in the Sensor ’s signal strength indicated by the blue bars that appear next to your Sensor in the LeakSmart app. You will need to perform a power cycle by removing one of the batteries from the battery chamber and replacing it. If you don’t see an increase in signal strength, then try the following:

  • If the Sensor has not been paired to the app already, pair the Sensor at its location.
  • If your Sensor is already paired, perform a factory reset on the Sensor. To perform a factory reset, open the battery door compartment on the Sensor and hold the pairing button down for 15 seconds. Then, remove the middle battery & replace it at which time you’ll hear a chirp and the LED will flash rapidly on top of the Sensor. The Sensor will disappear from the Sensor list in the LeakSmart app, which indicates you can re-pair the Sensor.
How do I perform a factory reset on my Range Extender?

To perform a factory reset on the Range Extender unplug it from the socket and press and hold the LED button while plugging the Range Extender back into the wall socket. Continue to hold the button for 15 seconds until the LED flashes orange and then release the button.

To pair a Range Extender:

Once you see the flashing orange light, click “Add Devices” in the LeakSmart app and choose “Sensor ”. After 30 to 90 seconds, the Range Extender should pair to your system. The orange light will change to a green light to indicate pairing success. If at any time the light on the Range Extender turns solid orange (not flashing), press the LED button once to initiate pairing mode.

How do you install a LeakSmart Range Extender?

If you have a home with 5000 sq. ft. or more, we recommend installing your Shut-Off Valve & Range Extenders before the system’s Sensors are placed and paired.
Even if you have a home with less than 5000 sq. ft. it’s still possible you will need a Range Extender due to distance or interference in your home. Once you’ve installed a LeakSmart Shut-off System, you can determine if you need a Range Extender if:

  • Your Shut-off Valve or one or more of your Sensors is showing 1 or no blue signal bars in the LeakSmart app
  • You have tried to move the Hub to a more central location, but continue to observe 1 or no blue signal bars per Sensor in the LeakSmart app
  • If you have received notifications that your Sensor or Valve are “Out of Range” or see ”Offline” events in your event log of the leakSmart app

To pair a Range Extender:

Plug the Range Extender into an outlet. This will trigger an orange light to begin flashing on the front panel. Once you see the flashing orange light, click “Add Devices” in the LeakSmart app and choose “Sensor ”. After 30 to 90 seconds, the Range Extender should pair to your system. The orange light will change to a green light to indicate pairing success.
To obtain an immediate update to the blue signal bars in the app, perform a power cycle by opening the battery compartment door and removing & replacing the middle battery. Check the blue bars within the LeakSmart app to ensure your device now has an increased signal. Test the system to make sure it is working properly by applying a damp cloth to the two metal prongs on the back of the Sensor.

How many range extenders can be connected to the system?

At this time, you can pair up to 2 Range Extenders per system.

I still can’t get connection, what else can I do?

In extreme cases, you may need to position the Range Extender so it can overcome signal obstructions, such as a brick wall, metal ducting or construction made with lathe and plaster with wire mesh. Angling the Range Extender so the signal can bounce around these obstacles can be achieved with creative placement.

Where should I place my Range Extender if I live in a 2-story rectangular home?

First, be sure you have placed the Hub in a central location within your home.  This could be a place on the first floor or even in your basement depending on where the Valve and Sensors are located. Place the Range Extenders on either side of the Hub at a midway point between the Hub and edge of the exterior wall of the residence.

Where should I place my Range Extender if I live in a 3-story home?

The Hub should be centrally placed on the first floor of the home with one Range Extender on the floor above and one additional Range Extender on the floor below.

Why doesn’t the Range Extender show up in the LeakSmart app?

At this time, the Range Extender cannot be seen within the LeakSmart app, but we are making strides to improve the product so it can be seen in the app in the future.

Why isn’t my Sensor detecting leaks now that I’ve paired the Range Extender?

If you just installed the Range Extender and the Sensor is no longer working, you will need to perform a factory reset on the Sensor twice.

First, reset the Sensor next to the Hub. To perform a factory reset on the Sensor, open the battery door compartment on the Sensor and hold the pairing button down for 15 seconds. Then, remove the middle battery & replace it, at which time you’ll hear a chirp and the LED will flash rapidly on the top of Sensor. Re-pair the Sensor at this time by choosing “Add Device” in the LeakSmart app and following the instructions.

Once you have successfully paired the sensor, reset it again next to the hub by holding the pairing button down for 15 seconds, then remove the middle battery and the replace the battery. When you hear a chirp and see the LED flash rapidly on the top of the sensor, the sensor will disappear from the sensor list in the app. Take the sensor to its intended location to detect leaks and re-pair it in that location. Once it successfully shows up in the app again, test the Sensor to ensure it’s working by applying a damp cloth to the two metal prongs on the bottom of the sensor.

Why isn’t my Sensor showing up in the LeakSmart app now that I’ve paired the Range Extender?

If you just paired or re-paired a Sensor during your Range Extender installation, it may have appeared to connect to the system by exhibiting 3 quick beeps and 5 slow blue flashes, but did not show up in the app.  If this is the case, then you will need to perform a factory reset on the Sensor twice.

First, reset the sensor next to the Hub. To perform a factory reset on the Sensor, open the battery door compartment on the Sensor and hold the pairing button down for 15 seconds. Then, remove the middle battery & replace it, at which time you’ll hear a chirp and the LED will flash rapidly on the top of Sensor. Pair the sensor by choosing “Add Device” in the LeakSmart app and follow the instructions.

Once you have successfully paired the sensor, reset it again next to the hub by holding the pairing button down for 15 seconds, then remove the middle battery and the replace the battery. When you hear a chirp and see the LED flash rapidly on the top of the sensor, take the sensor to its intended location to detect leaks and re-pair it in that location.


Smart Home Platforms

Do I need to purchase a LeakSmart Hub if we have an Alexa?

Yes, you will need the LeakSmart hub 3.0 to communicate with your system.

Do I need to purchase a LeakSmart Hub if we have Google Home

Yes, you will need the LeakSmart hub 3.0 to communicate with your system.

Do I need to purchase as Leak Smart Hub if I have a Wink?

No, you are able to use your Wink hub to control your LeakSmart System.

What are the Amazon Alexa Commands?
  • Turn on the valve
  • Turn on the LeakSmart Valve
  • Turn on the water valve
  • Open the valve
  • Open the LeakSmart valve
  • Open the water valve
  • Turn off the valve
  • Turn off the LeakSmart Valve
  • Turn off the water valve
  • Close the valve
  • Close the LeakSmart Valve
  • Close the water valve
What are the Google Assistant Commands?
  • Open the valve
  • Open the LeakSmart valve
  • Open the water valve
  • Close the valve
  • Close the LeakSmart Valve
  • Close the water valve
What other smart home products does my LeakSmart system work with?
  1. Hub 3.0 works with Google Nest™, Google Assistant™, and Amazon Alexa
  2. Hub 2.0 works with Nest
  3. Protect by Leaksmart Shut off Valve integrates with Wink, and Samsung SmartThings
Will My LeakSmart App Continue to Work with Nest If I Upgrade to the New Google Nest Platform?

No, if you should choose to update your Nest platform to the new Google Nest version of the platform, your LeakSmart App will no longer work on the upgraded platform.


General

Can I have two properties connected to one account?

No, currently our system only supports one property.

Can I install LeakSmart or will installation require a professional plumber?
  1. The Cut-in Valve must be installed by a professional- there is pipe cutting involved and that we strongly recommend being done by a plumber.
  2. The Snap Valve Controller can be installed by a homeowner because no tools are required in the installation. But we still recommend a professional installation.
Do I need to periodically test my LeakSmart system to make sure that it is working?

No, the LeakSmart Valve and Valve Controller will go through an automatic valve maintenance cycle every 22 days. This is intended to extend the life of the product by preventing mineral buildup within the pipe. If there is a problem with your system, you will be alerted.

How does LeakSmart work with a Cut-in Valve?

The complete LeakSmart system is made up of four (4) key components – (1) a wireless, waterproof and reusable LeakSmart Sensor; (2) a system hub that acts as the communication gateway between the sensors, the valve and the cloud; (3) a patent-pending, solid brass, full port, wireless motorized water ball valve; and (4) the LeakSmart app, which allows the homeowner to be notified of any activity and control the system via a smart device. When a sensor detects water, it sends an immediate signal to the system hub. The hub sends a signal to the cloud, which notifies the homeowner of a system event on their smart device via the LeakSmart app. The hub also simultaneously sends a signal to the valve, which automatically shuts off the main water supply to the home – all in less than 5 seconds.

How does LeakSmart work with Snap Valve Controller?

The complete LeakSmart system is made up of four (4) key components – (1) a wireless, waterproof and reusable LeakSmart Sensor; (2) a system hub that acts as the communication gateway between the sensors, the valve controller and the cloud; (3) a Snap Valve Controller that attaches to your ball or gate valve; and (4) the LeakSmart app, which allows the homeowner to be notified of any activity and control the system via a smart device. When a sensor detects water, it sends an immediate signal to the system hub. The hub sends a signal to the cloud, which notifies the homeowner of a system event on their smart device via the LeakSmart app. The hub also simultaneously sends a signal to the valve controller, which automatically shuts off the main water supply to the home – all in less than 5 seconds.

Is LeakSmart available outside the U.S?

Currently only available in US and Canada.

Is LeakSmart secure?

Secure in the sense that we do not store any personal information such as credit card number or payment information. We only store email, phone number (recommended for alerts), and name.

My LeakSmart system is setup, now what?

LeakSmart is constantly monitoring your home for water leaks. If an event occurs at one of your sensor placements, you will be notified via email or text message. Make sure your primary and emergency contact information is up to date and includes your contact’s emails and phone numbers.

What happens if I have a power outage?

The LeakSmart Valve has a dual power source. It is powered with an AC power adaptor and also has a battery backup (4 AA batteries). It is recommended that you keep your valve operating on AC power and only us batteries as a backup power source. If fresh batteries are installed in the LeakSmart Valve, the system will continue to operate in the event of a power outage. It is recommended to have UPS (uninterrupted power supply/battery backup) in place for the LeakSmart Hub 2.0. As long as the hub maintains power, you will be protected. For Hub 3.0 the battery backup is built in and lasts up to 5 hours.

What is the temperature threshold?

LeakSmart temperature limitations are based on temperature specifications from the battery companies. Typical batteries can only operate between the temperatures of -4 to 130 degrees Fahrenheit. The actual temperature sensor on the LeakSmart sensor board has an operating range of -40 to +257 degrees Fahrenheit.

What is the warranty on the LeakSmart system?

Waxman Consumer Products Group warrants the LeakSmart product to be free from defects in materials or workmanship, under normal use and service, for a period of five (5) years from the date of purchase. If at any time during the warranty period the product is determined to be defective, Waxman Consumer Products Group shall repair or replace it (at our option). The warranty is limited to defective parts as stated. All costs of removal and installation of the LeakSmart product, including the replacement of warranty parts, are the responsibility of the purchaser. The complete warranty is printed in the LeakSmart Installation and Operation Manual.

Why does my LeakSmart Appliance Kit beep upon installation?

You need to install 4 AA batteries in the control box before use. The batteries act as the backup in the event of a power outage. After the batteries are installed the beeping will stop.

Will LeakSmart detect all water leaks?

LeakSmart will detect water leaks that come into contact with a LeakSmart Sensor. It will not detect water leaks within the wall or in rooms where a sensor has not been placed.


Hub 2.0

My LeakSmart Hub 2.0 lost communication?

To re-establish the LeakSmart Hub 2.0 connection, please disconnect the ethernet and power cords for 30 seconds. After 30 seconds please plug them back in. Your connection will be re-established.